CognetRaIs
Available Daily: 9:00 AM - 6:00 PM
Last Updated: January 15, 2025
At CognetRaIs, we take your privacy seriously. This document explains how we collect, use, and protect your personal information when you interact with our website traffic optimization services.
We operate in compliance with South Korean data protection laws, including the Personal Information Protection Act (PIPA), and we're committed to transparency about our data practices.
When you use our services or visit our website, we collect different types of information to provide and improve our traffic optimization solutions.
This includes data you give us when filling out forms, contacting us, or signing up for our services:
Our systems automatically gather certain technical data when you visit cognetrais.com:
When you use our optimization services, we analyze anonymized traffic patterns from your website to improve performance. This data is aggregated and doesn't identify individual visitors to your site.
We process your personal data for specific purposes related to delivering our services and maintaining our business relationship with you.
| Purpose | Legal Basis |
|---|---|
| Providing traffic optimization services | Contract performance |
| Processing payments and billing | Contract performance |
| Responding to inquiries and support requests | Legitimate interest |
| Sending service updates and notifications | Contract performance |
| Improving our website and services | Legitimate interest |
| Compliance with legal obligations | Legal requirement |
We don't sell your personal information to third parties. Period.
Sometimes we need to share limited information with specific partners to deliver our services effectively. Here's who might receive your data and why.
All these partners are contractually required to protect your data and use it only for the purposes we specify.
We may disclose your information if required by South Korean law, court orders, or regulatory authorities. We'll notify you about such requests unless legally prohibited from doing so.
South Korean privacy law gives you several rights regarding your personal information. You can exercise these rights by contacting us directly.
Access: Request a copy of the personal data we hold about you
Correction: Ask us to update or fix inaccurate information
Deletion: Request removal of your data (with some legal exceptions)
Processing restrictions: Limit how we use your information in certain situations
Data portability: Receive your data in a structured format
Objection: Oppose processing based on legitimate interests
Withdraw consent: Remove permission you previously gave us
Send your request to support@cognetrais.com with "Privacy Request" in the subject line. We'll respond within 10 business days and verify your identity before processing requests that involve sensitive data access.
Protecting your information is fundamental to how we operate. We implement multiple security layers to prevent unauthorized access, disclosure, or loss.
While we use industry-standard security practices, no system is completely immune to risks. We can't guarantee absolute security but we continuously work to minimize vulnerabilities.
We keep your information only as long as necessary for the purposes described in this policy or as required by law.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of service plus 3 years |
| Payment records | 5 years (tax compliance requirement) |
| Support communications | 2 years after issue resolution |
| Website analytics | 26 months in anonymized form |
| Marketing data (with consent) | Until consent withdrawn |
After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.
Our website uses cookies — small text files stored on your device — to improve functionality and understand how visitors use our site.
These are necessary for the website to function properly. They enable core features like security, session management, and access to protected areas. You can't opt out of these while using our services.
We use these to understand visitor behavior and improve our website. The data collected is aggregated and doesn't personally identify you. You can disable these through your browser settings.
Most browsers let you control cookies through their settings. Blocking certain cookies might affect how our website works for you. Check your browser's help section for instructions on managing cookies.
Our primary operations are based in South Korea, but some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.
We only work with providers who meet international data protection standards and implement security measures equivalent to Korean requirements under PIPA.
Our services aren't directed at children under 14 years old. We don't knowingly collect personal information from children. If you believe we've inadvertently gathered data from a child, contact us immediately so we can delete it.
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top shows when we most recently revised this document. Continuing to use our services after changes take effect means you accept the updated policy.
If something in this policy isn't clear, or if you want to discuss how we handle your data, we're here to help.
Email: support@cognetrais.com
Phone: +82 31 268 0933
Address: 303 Sinbanpo-ro, Seocho-gu, Seoul, South Korea