CognetRaIs
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We asked businesses who've worked with us to share their honest perspectives. No scripts, no cherry-picking – just real feedback from people who needed better website performance and trusted us to help.
These reviews come from business owners and marketing teams who chose CognetRaIs between March and November 2024. We reach out to every client about six weeks after launch to get their unfiltered thoughts.
"Our bounce rate was killing us – people would land and leave within seconds. CognetRaIs looked at our load times and navigation flow, then rebuilt things from scratch. Two months later, we're seeing people actually explore our site. Not perfect yet, but way better than before."
"I'll be honest – I was skeptical about spending money on optimization when we could just run more ads. But our conversion funnel had gaps we couldn't ignore anymore. The team walked me through what was broken and why. Three months in, we're getting more conversions with the same traffic."
After your site goes live, we wait about a month and a half. That gives you time to see real results and form an actual opinion. Then someone from our team reaches out – usually by email, sometimes a quick call if you prefer.
We keep it straightforward. How's the site performing? Did we deliver what we promised? What would you change? And the big one: would you work with us again? Some answers are glowing, some point out things we missed. Both types help us improve.
We don't filter negative feedback or incentivize positive reviews. Every client gets the same follow-up process, and we publish responses as they come – good, bad, or somewhere in between.
Every review comes from a paying client. We match each testimonial to an actual project in our system before publishing anything.
We fix typos if someone asks, but we don't rewrite feedback to sound better. If a client mentions something we dropped the ball on, that stays in.
Each review shows when the project started and when we collected feedback. That context matters – newer reviews reflect our current approach.
Not every client relationship goes perfectly. Sometimes expectations don't align, or technical constraints pop up mid-project. We've learned that certain factors really affect outcomes.
We try to flag potential issues during discovery. But honestly, some challenges only become clear once we're deep into a project. That's when good communication becomes critical.
Client Retention
73%